How to Close the Employee Connection Gap

The quality of communication between employees and managers impacts the success of your company. This is why communication problems that develop need to be addressed.

It’s more common to experience communication issues between employees and their managers than between employees at the same level. When this happens, it becomes difficult to reach company goals.

Although employees and managers may be working toward common goals, the methods likely are unsynchronized. As a result, it’s difficult to attain company objectives.

Follow these guidelines to bridge the employee connection gap.


Determine the Signs

Common signs of an employee connection gap include misaligned priorities, indecisive actions, and unclear motives. These communication gaps tend to appear in areas such as technology, interpersonal issues, and motivation.

For instance, whereas millennials typically use technology to solve problems, baby boomers often use other methods. This can become an issue when millennials and baby boomers are on the same team but disagree on how to approach an issue.

Measure the Communication Gaps

Determine the size and trend of the employee connection gap. You may want to review the communication that took place between the employees and their manager. Keep track of the number of synchronized communications, misunderstandings, and cross-purposes. Ask the employees and managers for feedback about the communication issues as well.

Provide Resources  

The employee connection gap may be resolved by providing the appropriate resources. For instance, if the gap involves technology, you might upgrade the software and equipment the team uses. Then, you could provide training so the employees and manager understand how to use the technology.

Ensure you explain how the technology benefits the team. For instance, it might automate work processes to enhance collaboration, performance, and work-life balance. Also, emphasize the fact that the technology doesn’t lessen the employees’ job security. Understanding this encourages employees to learn and use the technology.

Keep in mind that millennials and Gen Z tend to adapt to technology at a faster pace than baby boomers. As a result, you may want to schedule workshops to train the entire team all at once. Also, encourage the employees who quickly catch on to help the employees who may have questions or need more assistance.

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