Best Practices in Customer Service Training for Your Team

Customer service training helps your team elevate customer satisfaction and support. This training should focus on areas such as improving product knowledge, interpersonal communication, conflict resolution, and crisis management. Customer service training for your team involves teaching skills, competencies, and tools required to more effectively serve customers. Since working with your customers provides growth opportunities,… Read More »

How Is AI Transforming the Way You Hire?

Artificial intelligence (AI) is transforming the way companies hire. As a result, employers continue to leverage the technology to benefit their hiring processes. For instance, chatbots optimize job postings, answer candidate questions, and schedule interviews to help improve the candidate experience. Also, LinkedIn Recruiter continues to gain updated features to find candidates based on skills,… Read More »

Navigating Colorado’s Skilled Trades Job Market as an Employer

Navigating Colorado’s skilled trades job market as an employer can be challenging. The shortage of talent can make hiring difficult. According to the Institute for Supply Management’s Winter 2022 Semiannual Economic Forecast, over 80% of US manufacturing firms reported challenges filling job vacancies last year. An additional 43% of employers said they provided higher pay… Read More »

How to Leverage Financial Data for Year-End Analysis

Leveraging financial data for year-end analysis helps make informed business decisions. You can use your findings to plan for a successful new year. Understanding where your company is financially helps determine where you want it to go and the steps to get there. Focusing on the following areas can help. Implement these tips to leverage… Read More »

Yearly Review: Analyzing Employee Performance and Establishing Goals

The purpose of a yearly review is to analyze employee performance and establish goals for the new year. These goals should include skill development to enhance the employee’s current job and prepare for a promotion. Yearly reviews are designed to point out the areas an employee excels in and help them improve in the areas… Read More »

Elevating Holiday Spirits: 5 Ways to Show Staff Appreciation This Season

Applause, support and success with a business team

Now is the time of year to elevate holiday spirits! Show your staff appreciation this season so they know you value their contributions and results. Expressing appreciation for your staff members supports engagement, performance, and productivity. Showing gratitude elevates job satisfaction, employee morale, and attraction and retention rates. The results include a stronger Q4 finish… Read More »

5 Key OSHA Regulations for Colorado Employers

The Occupational Safety and Health Administration (OSHA) exists to create safe, healthy working conditions by setting and enforcing standards and providing training, education, outreach, and assistance. Because Colorado is under federal OSHA jurisdiction, these standards and regulations cover most private-sector workers within the state. Maintaining a safe work environment increases employee engagement, performance, and productivity.… Read More »

Holiday Hustle: Keeping Your Manufacturing and Warehouse Teams Fully Staffed

Keeping your manufacturing and warehouse teams fully staffed during the holiday hustle can be challenging. You want to accommodate your staff members’ needs for time off while reaching company goals. Maintaining your team’s staffing needs while onboarding, training, and deploying new hires during the holidays can be stressful. Fortunately, you can take steps to overcome… Read More »

Work-Life Balance Initiatives in Colorado: Attracting and Retaining Talent

Colorado’s natural beauty and active lifestyles make the area a great place to live. These aspects support work-life balance initiatives that help local companies attract and retain talent. Strong work-life balance increases employee engagement, productivity, performance, and job satisfaction. These factors elevate employee attraction and retention rates. As employees continue to leave their employers for… Read More »

Strategies for Addressing Underperforming Employees

Underperforming employees may need help to strengthen their skills, build confidence, or more effectively manage their time. Or, these employees might require clarification of their goals, expectations, and key performance indicators (KPIs). Addressing underperforming employees helps uncover the reasons why they are not producing at the level they should be. Creating a plan for improvement… Read More »