Identifying and hiring top customer service talent lets your company provide excellent customer service. This requires a wide, deep applicant pool to select from. Increasing your applicant pool lets you choose from the most qualified customer service talent. This helps provide an attractive customer experience to increase your bottom line. Follow these steps to identify… Read More »
On-site project management requires balancing priorities and deadlines. Having strong organizational skills and a high level of focus is essential. Implementing an effective plan to track projects and tasks helps prevent mistakes. It also supports strong business relationships. Proper project management helps your team achieve their goals within the timeframe. This process involves applying methods,… Read More »
When interviewing for a sales representative role, the hiring manager wants to see how you handle situations with colleagues and clients. They typically do this by asking behavioral interview questions to learn about your sales strategies and tactics. Demonstrating your skills and abilities while answering these interview questions increases your odds of advancing in the… Read More »
As a manager, there will be times when you must have difficult conversations with employees. These discussions might involve poor performance, disagreements with coworkers, violation of company policy, layoffs, or termination. Handling difficult conversations with employees can be challenging. However, these conversations provide opportunities for professional growth and development. As a result, you must learn… Read More »
Your job onboarding process sets the tone for each new hire’s experience with your company. This impacts the new hire’s enthusiasm, motivation, and performance level. As a result, making a positive impression during the process is essential. Providing an engaging job onboarding process sets up each new hire for success in your organization. This helps… Read More »
Your soft skills help set you apart from the competition. This is especially important when top candidates tend to have similar industry knowledge, hard skills, and other qualifications for a role. Because remote work is on the rise, soft skills are more important than ever. These interpersonal skills show why you’re a great employee beyond… Read More »
Disengaged employees cost your company significant amounts of time and money. These costs impact areas such as productivity, performance, and retention. As a result, you need to find ways to re-engage your employees when needed. The following tips can help. Find out some main costs of employee disengagement and steps you can take to resolve… Read More »
Like many employees, you may want a job that lets you work remotely. If so, you probably want to avoid a commute, set your own hours, and handle personal tasks during the day. However, as with any job, remote work has disadvantages that can impact your professional and personal life. As a result, you should… Read More »
Honoring diversity and inclusion in your company is more important now than ever. Every employee deserves to feel valued and respected for how their uniqueness and contributions benefit the organization. Your employees differ by gender, ethnicity, age, religion, race, sexual orientation, socioeconomic status, and physical ability. They also have different talents, experiences, lifestyles, personalities, perspectives,… Read More »
Behavioral interview questions are open-ended. They focus on past work experience and work situations that let a candidate share their reflections in real-time. Topics typically revolve around communication, growth potential, professionalism, and motivation. This tends to be the best way to assess an applicant’s soft skills. When listening to each person’s responses, make sure to… Read More »