Client Profile
A leading claims management company specializing in handlingproperty and casualty insurance claims. They provide a suite ofservices including claims adjusting, third-party administration, andrisk management solutions for businesses and insurers. Byoptimizing the claims process, they help companies minimizefinancial loss and maintain smooth operations.
Background
They anticipated significant growth within their Denver operationswithin positions ranging from administrative assistants to billing andclaims coordinators. They were experiencing challenges finding areliable staffing partner to support all of their talent acquisitionneeds. Retention was a concern for all new hires, due to the traininginvestment.
Prior to partnering with Job Store, the client experienced significantturnover within the first 2 weeks, as well as communicationchallenges and inconsistent quality of candidates by their staffingprovider. They realized they needed to make a change from a staffingvendor to a staffing partner. A few weeks after our initial meeting, JobStore Staffing was selected.
Job Store Staffing’s Solution
Our team went right to work. Job Store Staffing collaborated with theclient to craft a customized workforce solution focused on finding rightfit candidates to assist in their growth. Our plan included:
- Assigning a Recruiting Manager, specialized in admin hiring
- In-depth analysis with their management team to identify the keycharacteristics of an ideal hire
- Implementing behavioral screening questions to identify right-fit candidates
- Weekly quality control meetings to discuss new hires, turnover rates,and success
- Providing continual feedback from current associate employees ontheir satisfaction on the job
- Highly responsive communication with our Recruiting Manager, AreaManager, and VP of Operations available whenever needed
Client’s Results
- Employee retention in training increased by 62% and continues today.
- Due to a strong partnership, Job Store was awarded their exclusive partner. We are still their partner 10 years later.
- Job Store continues to meet regularly with our client partner toensure consistent right fit candidates with recruiter tours, consistentemployee feedback reports, and quarterly QC meetings.
“The relationship we have with JobStore is like family.
Their turnaround time is exceptionaland we can always count onthem for a quality candidate.”
– Reyleen W., HR Manager