Best Practices in Customer Service Training for Your Team

Customer service training helps your team elevate customer satisfaction and support. This training should focus on areas such as improving product knowledge, interpersonal communication, conflict resolution, and crisis management. Customer service training for your team involves teaching skills, competencies, and tools required to more effectively serve customers. Since working with your customers provides growth opportunities,… Read More »

The Role of Emotional Intelligence in Customer Service Positions

Emotional intelligence is the ability to perceive, understand, and regulate emotions in yourself and others. This soft skill requires self-awareness, self-management, social awareness, and relationship management. Using emotional intelligence is essential for success in customer service positions. This skill helps you recognize and respond to your needs and each customer’s needs. Emotional intelligence is required… Read More »