The Importance of Communication in Logistics Coordinator Positions

A logistics coordinator plans and manages the movement of projects, processes, and people. They coordinate and analyze a company’s supply chain to quickly move products from the supplier to the consumer.

A logistics coordinator position may include a range of duties:

  • Managing the preparation, maintenance, and routing of purchase orders
  • Reviewing purchase orders and shipment contents before releasing them from the facilities
  • Communicating with customs offices to release shipments
  • Preparing accurate bills of lading
  • Communicating with shipping facilities for prompt pickup and delivery
  • Satisfying air bills in a timely manner
  • Responding to customer inquiries
  • Referring customers to the appropriate channels
  • Ensuring the quality of the processes and services within a facility

Learn the importance of communication in logistics coordinator positions.


Because logistics companies work in interdependent, networked economies, collaboration across the supply chain is essential. Using mobile solutions helps logistics coordinators and other team members stay connected as they collaborate. Secure connection and effective communication are required for a company to succeed.


Team members can collaborate with suppliers for demand planning to ensure the supply meets the demand for consumer products. Communicating through phone calls, emails, texts, or instant messaging provides adequate time for logistics coordinators, other team members, and managers to react to changing conditions. Real-time communication increases efficiency and lowers costs.


Because speed is essential, relevant information must be shared among team members. This may involve using a shared inbox to create one point of access for all supply chain information. Then, logistics coordinators and other team members can use the information to fulfill their duties efficiently.


Logistics communication involves complex coordination among departments, managers, and employees. This impacts inbound and outbound shipping and receiving.

As a result, fast communication is required to maintain workflows and shipments. Otherwise, even a small change can disrupt material sourcing and procurement, supply ordering, scheduling, fleet management, and customer relations.


Frequent engagement with inventory clerks, warehouse staff, delivery drivers, and other supply chain parties is necessary to maintain business operations. Making sure everyone’s duties are completed on time helps ensure customer satisfaction.

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