Best Practices in Customer Service Training for Your Team

Customer service training helps your team elevate customer satisfaction and support. This training should focus on areas such as improving product knowledge, interpersonal communication, conflict resolution, and crisis management. Customer service training for your team involves teaching skills, competencies, and tools required to more effectively serve customers. Since working with your customers provides growth opportunities,… Read More »

Yearly Review: Analyzing Employee Performance and Establishing Goals

The purpose of a yearly review is to analyze employee performance and establish goals for the new year. These goals should include skill development to enhance the employee’s current job and prepare for a promotion. Yearly reviews are designed to point out the areas an employee excels in and help them improve in the areas… Read More »

Elevating Holiday Spirits: 5 Ways to Show Staff Appreciation This Season

Applause, support and success with a business team

Now is the time of year to elevate holiday spirits! Show your staff appreciation this season so they know you value their contributions and results. Expressing appreciation for your staff members supports engagement, performance, and productivity. Showing gratitude elevates job satisfaction, employee morale, and attraction and retention rates. The results include a stronger Q4 finish… Read More »

Strategies for Addressing Underperforming Employees

Underperforming employees may need help to strengthen their skills, build confidence, or more effectively manage their time. Or, these employees might require clarification of their goals, expectations, and key performance indicators (KPIs). Addressing underperforming employees helps uncover the reasons why they are not producing at the level they should be. Creating a plan for improvement… Read More »

5 Signs You’re Pushing Your Employees Too Hard

As a manager, you want your employees to remain motivated, engaged, and productive. The better your team performs, the more likely they will reach company goals. Although you want to encourage your team to perform their best, you also want to avoid pushing your employees too hard. Otherwise, your team likely will become demotivated, disengaged,… Read More »

Understanding Gen Z in the Workplace

Gen Z was born between 1997 and 2012. Because they are adults, these individuals are starting to graduate from high school and college and enter the workforce. Like the generations before them, Gen Z looks for specific characteristics when deciding which jobs and employers interest them the most. Offering what these job seekers are looking… Read More »

Summer Productivity: Keep Your Team On Track

Keeping your team on track during the summer can be challenging. Your employees likely would rather engage in outdoor activities than be productive at work. As a result, you should proactively determine how you can keep your team productive during the summer. These ideas can help. Implement these tips to keep your team on track… Read More »

Steps to Handle Difficult Conversations with Employees

As a manager, there will be times when you must have difficult conversations with employees. These discussions might involve poor performance, disagreements with coworkers, violation of company policy, layoffs, or termination. Handling difficult conversations with employees can be challenging. However, these conversations provide opportunities for professional growth and development. As a result, you must learn… Read More »