The Role of Emotional Intelligence in Customer Service Positions

Emotional intelligence is the ability to perceive, understand, and regulate emotions in yourself and others. This soft skill requires self-awareness, self-management, social awareness, and relationship management. Using emotional intelligence is essential for success in customer service positions. This skill helps you recognize and respond to your needs and each customer’s needs. Emotional intelligence is required… Read More »

The Top Soft Skills for Job Seekers

Your soft skills help set you apart from the competition. This is especially important when top candidates tend to have similar industry knowledge, hard skills, and other qualifications for a role. Because remote work is on the rise, soft skills are more important than ever. These interpersonal skills show why you’re a great employee beyond… Read More »

Seven Ways to Improve Your Emotional Intelligence Before Your Next Interview

If you’re looking to make a great impression during an upcoming job interview, consider developing your emotional intelligence, something employers are focusing on in 2017. To enhance your emotional intelligence and increase your ability to evaluate situations, follow these seven tips. Be Present Emotional intelligence begins with acknowledging your thoughts and examining them. Decision making… Read More »